2. Important information and who we are
This website is not intended for children and we do not knowingly collect data relating to children.
Our contact details are: International Federation of Consulting Engineers (FIDIC) World Trade Center II, 29 Route de Pré-Bois, Geneva Airport, 1215 Geneva 15, Switzerland
Name of our Data Protection Officer: Wendy Lasebikan
Email: [email protected]
Telephone number: +41 22 568 0518
You have the right to make a complaint at any time to the Switzerland Federal Data Protection and Information Commissioner (FDPIC). We would, however, appreciate the chance to deal with your concerns before you approach the FDPIC therefore, please contact us in the first instance.
Inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
3. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data that you provide voluntarily or that we receive through referrals, which we have grouped together as follows:
· Identity Data includes first name, last name, username or similar identifier, job title, company name, date of birth and gender.
· Contact Data includes billing address, delivery address, email address and telephone numbers.
· Financial Data includes bank account, payment card details and member headcount.
· Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
· Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
· Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
· Usage Data includes information about how you use our website, products and services.
· Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
· We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
4. How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions – You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
· Register to use our website;
· Apply for our training, industry events, products or services;
· Create an account on our website;
· Subscribe to our service newsletters or publications;
· Participate in member meetings, stakeholder groups, discussion boards or other social media functions on our site;
· Request marketing to be sent to you;
· Enter a competition, promotion or survey; or
· Give us some feedback.
Automated technologies or interactions – As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
Third parties or publicly available sources – We may receive personal data about you from various third parties as set out below:
Technical Data from the following parties:
· Analytics providers such as Google;
· Email Service Providers such as Mailchimp.
· Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Sage.
· Identity and Contact Data from data brokers or aggregators.
· Identity and Contact Data from publicly available sources such as the commercial registry of companies.
5. How we use your personal data?
· We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
· Where we need to perform the contract, we are about to enter into or have entered into with you.
· Where it is necessary for our legitimate interests, (or those of a third party) and your interests and fundamental rights do not override those interests and it would be reasonable for you to expect us to process your personal data for the purposes of providing and enhancing the provision of our products, services and information. Included in this is the sharing of your personal data with our volunteers, acting on our behalf, who use it to support the activities of the groups or committees in which they operate.
· Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
6. Disclosure of your personal data
· We may have to share your personal data with the parties set out below for the purposes stated in the table below.
· Internal Third Parties:
o Other companies in the FIDIC group or associated to it, including FIDIC Credentialling Ltd (FCL), a company registered in Switzerland.
o Our volunteers, acting on our behalf, who use it to support the activities of the groups or committees in which they operate.
· External Third Parties:
o Service providers acting as processors who provide IT and system administration services.
o Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services.
o Regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
· We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal bases, we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new customer||(a) Identity(b) Contact||a) Performance of a contract with you|
|To manage your membership to a FIDIC Committee, Group or to FIDIC.||(a) Identity(b) Contact||a) Necessary for our legitimate interests, b) Consent c) Performance of a contract with you|
|To administer and perform services – including to carry out our obligations arising from adjudication services||(a)Identity(b)Contact||a) Necessary for our legitimate interests, b) Consent c) Performance of a contract with you contract performance, d) legal obligation.|
|To process and deliver your order or services including:(a) Manage payments, fees and charges(b) Collect and recover money owed to us||(a)Identity|
(e)Marketing and Communications
|(a) Performance of a contract with you |
(b) Necessary for our legitimate interests (to recover debts due to us)
|To manage our relationship with you which will include:|
(b) Asking you to leave a review or take a survey
(c) To communicate with you on our activities including membership and products or services that may be of interest to you. We will provide an option to unsubscribe or opt out of further communications.
(d)Marketing and Communications
|(a) Performance of a contract with you |
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how members and customers use our products/services)
|To enable you to partake in a prize draw, competition or complete a survey||(a)Identity |
(e)Marketing and Communications
|a) Performance of a contract with you |
(b) Necessary for our legitimate interests (to study how members and customers use our products/services, to develop them and grow our business)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a)Identity|
|(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)|
(b) Necessary to comply with a legal obligation
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||a)Identity |
(e)Marketing and Communications
|Necessary for our legitimate interests (to study how members and customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a)Technical |
|Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||(a)Identity |
|Necessary for our legitimate interests (to develop our products/services and grow our business)|
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Option out of email marketing may be done by clicking on the unsubscribe link provided in the footer of all marketing emails.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
Changes to your email marketing and advertising preferences can be accessed in your preference centre. Accessing your preference centre can be done by locating and clicking on the change my preferences option in the email footer.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
8. How Long Will You Keep My Personal Data?
We will retain your personal data only for as long as it is necessary to complete the operations for which data has been collected or until you request to no longer receive communications from us, in accordance with applicable laws and regulations.
When you submit an enquiry to FIDIC via our “Contact Us” form, an email is sent directly to our secure email server. The details of your enquiry may be stored by FIDIC in our email archives.
9. How and Where Do You Store or Transfer My Personal Data?
For the purposes mentioned in section 7, as a global organization, FIDIC may need to transfer and process some or all of your personal data in a country outside of the European Economic Area (EEA), to/in countries which may have different data protection laws. These are known as “third countries”.
In this case, FIDIC will put in place appropriate and adequate operational, organizational, procedural, and technical measures in order to ensure the security and confidentiality of your personal data as follows:
We will protect your personal data under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal data.
We will use specific approved contracts which ensure the same levels of personal data protection that apply under relevant Data Protection Legislation.
The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:
· limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.
· procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or relevant GDPR authorities where we are required to do so;
· Our online services use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
10. What are my Rights?
You have the following rights, which we will always work to uphold:
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
e) The right to restrict (i.e., prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask for a copy of that personal data to re-use with another service or business in many cases.
i) We do not use your personal data for automated decision-making and profiling.
If you want to disable cookies and you’re using the Safari web browser, go to Safari preferences and then to the Security pane to disable cookies. For other browsers, check with your provider to find out how to disable cookies. Please note that certain features of our website will not be available once cookies are disabled.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyse trends, to administer the sites, to learn about user behaviour on the site, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on our website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our websites. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened.